Terrible Customer Service!

We brought in our Audi S6 to your Nelspruit Branch to get a new tyre last week Tue 27 April. A 255/35 20 inch Pirelli tyre as we had hit a pothole and needed a replacement for the front left tyre. Paul was our Salesman who assisted us.

After being sorted by Hi-Q Nelspruit we drove home back to Johannesburg. Around Witbank we got a warning on our dash regarding tyre pressure. Then my partner used the car to go to the airport the following morning and experiencing a bad shudder and had to drive really slowly to get to the airport. Upon his return from Cape Town, the car started to shudder as soon as he pulled off and so he took into the garage at the airport and asked them to check all the tyres.

It was then discovered that only 1 wheel nut had been tightened and all the others were very loose and the remaining one was so loose to the point that in a very short space of time the tyre would completely fall off! To say we were AGHAST is an understatement!!!!!

It is a miracle that we did not have a catastrophic accident on the drive home solely due to how Hi-Q missed out on the proper safety measures! There was 4 people in the car and we could have last our lives due to Hi-Q poor service!

I called Hi-Q Nelspruit on Thur 29 April to address this issue and asked to speak the Manager in charge and was told this is Peter. Peter simply said he would look into this and get back to me. No apology of any kind! I waited 24 hours and called again on Fri and he told me that senior Management was looking into this and would get back to me. I told him I really want some feedback by latest Monday or Tuesday. Well, its now Wednesday 5 May and no one has called me back! So I called in and spoke to Peter again and all that he keeps saying is that senior management is looking into this! I have told him I am getting highly frustrated with being told the same line over and over and for the zero communication from Hi-Q!!

Sticking one's head in the sand hoping the problem is going to go away is not going to work! I expect someone from Senior Management to get back to me regarding this!

Chris