HI-Q INSURANCE ****

i have registered for the tyre insurance that hiq offers for free when buying new tyres with them, which i did years back. this year june i bought new set of tyres with hiq midrand branch and when trying to register the new invoice on the hiq insurance website,i was unable to as im an existing client. now come claim stage im advised that they cant proceed with my claim as i did not register my new invoice. i asked since while i tried to register the new invoice and the system did not allow me to register, who's fault is it, as im not the only client who had such an experience regarding hiq system problems. the claims lady Romona Roga advised that they dont take responsibility for there systems and if there is no registered invoice, then no claim will be entertained, failing to grabs that they are obliged to adhere to TCF, as the problem is with their systems. she adviced me on a recorded line she was doing me a favor by talking to me as she talks to the hiq branch people whom the midrand hiq branch referred me to call the claims department. the invoice is there where i made purchase of my tyres, whether i registered on not, i was sold the dream of free Tyre insurance,and that must materialize invoice number 34134