Customer verbal abuse

I took my car for wheel alignment in Hi-Q Centurion, the car came out with the steering still out of alignment.

Took the car back immediately “within 5 minutes”.

The sales person took me to Gett who did the alignment, I explained the problem to Gert, when i was explaining Gert was grumpy and frequently spoke loudly telling me he is in a rush to do his job.

I told him i was explaining, and it might not make sense because I don’t have experience with explaining the problem. He continued speaking loudly and i told him to stop thats when he banged my door and went in the shop.

I followed him where he was now speaking with Fannie, Fannie didn’t even ask what happened, he also spoke loudly to me, telling me i skipped the line, i told him I didn’t and he started saying that im being loud in his shop.

I told him since my problem is not sorted and he is giving me bad service he should refund me. He told me he wont and that i should get out of his shop.

I left the shop, my money is used in the shop and my car is not in alignment. Such bad service and lack of professionalism, team workers supporting their colleagues without understanding the problem or giving a client the courtesy to explain their challenge.

I would not recommend anyone i know to go spend their money here, the arrogance is so distasteful