ZERO service

Can't complain about their service as there is none! Ordered an item online on the 17th of May 2020. Payment was a breeze (so they are eager to take your money). They have confirmed that they did receive my money and that delivery is 2-5 working days... It is now the 1st of June 2020 and my order is still in "order placed successfully" status. It has now been 11 working days and no further communication or update has been received from them. I have sent numerous emails (to every possible email address I could find for them - even their finance department) and tried phoning them numerous times. No one answers their phones and I am yet to receive a single reply to any of my mails. So basically I am not receiving my order and there is currently no way to get my money back as there is ZERO customer service. I WILL NEVER ORDER FROM THEM AGAIN. Wish me luck with getting my money back!