your service is terrible!

I took my TV to Hi-Fi corporation THE GLEN to be booked in for repairs, this was on the 2nd July 2015. I was told that repairs would take up to 21 working days. so I called Hisense directly and they told me repairs only take 7 working days so firstly you **** to me. Secondly today is the 15th July and I called Hisense to find out how far the job is and they tell me that the tv has been with HI-Fi corp since the 6th July!!!! that means that you have had my tv for 10 days and you have not even bothered to tell me I could come and collect it! I had to phone you and then speak to someone who clearly doesn't know how to deal with customers and shouldn't even be answering the telephone! your service is disgusting! now I know why everyone told me not to buy from you.