***?? bad service bad INFO!!

I have been with Hi finance nearly 6 years!! I always pay my account on date and make sure I have funds available in my account for the debit order to go off! Please go look at my account and see I have never missed or late for payment! so I see myself as a goof customer to Hi-Fi! but today the 2015-07-14 I went in to get my wife a new laptop for her business and myself the new XBOX one as on my invoice every month YOU Hi-Fi Corp state i qualify and can spent R15 000 on my account today i went in I took early off so that I can get there in time just to be shown away as I need to bring all my paper work in again!! all new payslips and all new bank statements! i have been with you for how long now godsakes! and i being give wrong info!!! DISAPPOINTING!!! I recently started working at a new job on a temp contract which will be permanent after 3 months no doubt about that, so now you tel me I have to wait a 2 more moths after you told me I may spent R15000 by you!!!! really shocking!