Worst service possible after purchasing a DSTV Explora 2 Fully Installed

<p>I purchased the unit on their website on Black Friday (25 November). They deducted the money off my account via EFT collect, but the order was immediately cancelled on their website due to an overloaded system. After weeks, the order was reactivated and the decoder was delivered on 20 December, almost a full month later.</p> <p> </p> <p>But it gets better, the decoder is still not installed. On the day the decoder was received, I went to Hi-Fi Corp in Somerset West to book an installation. Other installers cannot be used, since there is not a actual voucher inside the box. A guy named Lionel was assigned to do the installation. The first available date was the 26th. On the 26th, Lionel didn't show and also didn't answer his phone. On the 27th, I went back to Hi-Fi Corp and we finally reach Lionel, who promised to install it later that day. Again, a no show. Long story shortened a lot, I spent 5 of my annual leave days at home and still don’t have DSTV. I missed the first test between SA and SL and we are halfway through the second test.</p> <p> </p> <p>I have now spoken to 2 managers at Hi-Fi Corp Somerset West and 3 other employees. I have spent over 100 minutes of call time phoning them and drove there 4 times. Every single time another installation time is promised, and then Lionel doesn’t show up. It's been 39 days since the purchase and it is still not installed. </p> <p> </p> <p>Very unsatisfying and I cannot believe that 5 Hi-Fi Corp employees find this acceptable.</p>