Worst service i have experience thus far, with no customer focus at all.

I purchased a TV online on the 29/11/2019 and its still not delivered. online orders clearly stipulate that it takes 2-5 days to delivered but yet i am still waiting and have not even been notified of delays. you cannot get through when phoning them. the only time i got through, they were not interested in assisting me and told me the system is down and was told to lodge a complain instead of trying other means of assisting me.when tracking the order its shows that it was only processed on the 06/12/2019. I've even submitted a query on their site but have not received any correspondence to date.