WORST SERVICE EVER

Worst service I have ever received. If you know me I am quite a patient and understanding person but for the first time ever I am furious. My boyfriend and I decided we need a new fridge , I looked online and saw one and we both agreed. I quickly paid and received confirmation.( this was 01/12/23) The next week I received a phonecall from a lady from Hifi Corp Baywest mall saying that she has looked everywhere for stock she cant find any. Me not knowing really what to do decided that is best for refund I will purchase a other fridge once I received monies back. She confirmed i think 5-7 days for refund to take place. That same week I started receiving emails about my parcel is at the warehouse and its packed and also out for delivery.( Me thinking the whole time they found a fridge) Received a email saying parcel delivered but there is no fridge. I phoned hifi corp baywest mall to follow up and the guy said he would find out and get back to me.The lady (who originally phoned me to say there is no stock) phones me to tell me she forgot to tell me she still needs to process it as delivered.Me knowing its silly season and we all forget sometimes decides to leave it , asking her about the refund confirmed with me ( 5 days ) , later that day i received my invoice and invoice credit note.( 09/12/2023) . I told my partner that because its a big company and head office is refunding it will take long we should just be patient. On (19/12/2023) i phoned hifi corp baywest and spoke to a lady ,explained my situation to her where she put me through to a manager James Marais. I explained to him and he said he would have to follow up with the lady but she is off leave. Said he will come back to me by 14:00 that same day. Next day (20/12/2023) i phoned him back cause i want my money back. He confirmed with me monies will be refunded( also sent me confirmation email for that ) IT IS THE 27 DEC I AM STILL WAITING FOR MY MONEY !!!!!!!!!!!!!!!!!!!!