Worst Service Ever

I made an online order on the 9th December,and on their special they said it is 5 days delivery,35 days later here i am still waiting for my package,i have tried to escalate my problem via calls and calling the call center,but never got any help,every time i call,i am told that my query has been escalated,i did not only waste my money buying the product,everyday i have to lose more money trying to get assistance