Worst service encountered for the year!!!

I ordered a 3 piece stove for my mother on the 30th of October 2019 online and payment was successful. I was advised on up to 6 days delivery but that did not happen. I had to call with my own airtime all the time to confirm when my order will be delivered and I was advised that they lodge a complaint on my behalf because no one knew why I did not receive my order.

On the 14th of November the order was delivered but the hob was missing and they acknowledged with my mother (they called her to confirm if the order was complete) that there is a missing piece and I receive an email from Simphiwe Sithebe who further confirmed with me on the 19th of November 2019 and I responded him that the hob was not delivered.

Until now, the hob has not been delivered and I feel that they are taking advantage of me now because everytime I have to do a follow up and no one is keen to help me. Furthermore, I received an sms today to confirm that my complaint has been resolved which it is not the case.

I do not recommend purchasing products online from HIFI Corporation. To think that I used to buy almost everything there and would recommend my friends and family there.