Worst service

Items purchased and paid online on the 22 November 2023. To date no goods delivered and no refund! Why did they take my money if the knew they don’t have stock??? The worst experience ever! Had I known I wouldn’t have bothered. I have not received my items or a refund .. I’ve called countless times sent emails and still nothing no help , instead they cant give me a solution. Horrible service, cannot treat customers fair and no accountability I regret it and will not buy from them ever !!! Now I lost Black Friday specials because of them.