Worst service

Worst worst service I brought a sound bar on black Friday nd made payment, I also received emails tht the courier company was busy with my order only 2 receive a call tht the sound bar is out of the question stock I will get a refund i should send my bank statement i sent my bank statement nd i was nd only got a respond aft 3 days tht the turn around time is 14 days why whn i paid my money immediately