Worst return and refund policy if you buy online!!!

Worst return and refund policy if you buy online!!! I bough an iron and a few other small things online, they delivered the wrong iron which is more than half the price cheaper, I called to ask them for an exchange of the right iron they told me that I need to go to the store to return it, I bough it for my mom that lives in a remote area and Hifi Corp is so far from there, Its literally 2/3 town away. I was told that I will be charges for collection for a mistake i didn't even make!! I am so mad!!!