WORST ONLINE SHOPPING EXPERIENCE EVER!

I've never ever received such a terrible service like I did at HIfi Corporation. November 27th I bought a fridge from their Black Friday deals as my fridge was giving in, 2 weeks after that I still hadn't received a fridge and every time I tracked my order it was just sitting on "Payment received". Tired of waiting I tried calling their call center to cancel my order to and no one was answering until I decided on December 12 to try their Facebook page was asked to provide full details which I did on the same day and was told they'd logged a formal complaint and someone would get in touch. Received an e-mail from a lady named Yolanda on the same day just to notify that a complaint has been logged and they will get in touch and to date no even one person has called about my refund. When I sent this Facebook message I kept saying I don't want their fridge anymore I just want a refund. I was lucky to get through to their call centre at one point and the person. I spoke to about the refund said refunds are done by customer care and I should send an e-mail which I did and till today no one from customer care bothered to get in touch.

Today is the 21st of January I've moved to a new place I don't have a fridge I'm using a friend's bar fridge which can only store 2 to 3 trays of meat and a few other things. My boyfriend has at some point complained on this platform and they rep**** to say they'd get in touch and promises were made but until today I didn't get my refund. The funny thing is everytime I get in touch to request this refund I'll get a call later to ask for a delivery address and I keep telling them I've canceled my order I want a refund. Last Tuesday my boyfriend went in to their Willlbridge store and was told that the Willlbridge branch doesn't deal with online orders he has to go to N1 city which he did, he spoke to a guy called Dominique who promised to expedite the matter and he'd get in touch, Wednesday Morning got an e-mail from Confidence asking for my banking details and I sent the requested info,Wednesday afternoon another call asking about a delivery address and I again had to sing "I've canceled my order and waiting for a refund". Saturday we went to N1 city again and spoke to Simone who advised us that nothing has been done on this order it is still awaiting delivery, she called her Manager to see if she can process the refund from their store of which the Manager said no it has to be at the store where the Online purchase was sent to. She asked that I send her the e-mails I've about the banking details and sent an e-mail to Confidence the very same day as the call cwntre was closed today is Tuesday and Confidence still hasn't rep**** to that e-mail.

I don't even know how many times we've called these people at some point a guy named Brian spoke to my boyfriend and said we must send banking details of which we did but still nothing. December 27th my boyfriend called in and was told that the people working with refunds are backed up so it might taks some time for them to reach the e-mail sent by Brian, and no she can't copy us in on the e-ma she'll be sending for the refund request we just need to wait. For us to find out that absolutely nothing has been done on the order (no refund request) was appalling because we've been calling back and forth.

So all in all I never heard back from Yolanda even after I sent her an e-mail to follow up on my refund. Whoever is in charge of their fb change just gives me a headache I keep saying I just want my money back and the response is always " We will update your complaint ticket". Oh! And at some point they thought they delivered the fridge on the 14th of December. I'm not sure what circus they are running at HIfi Corp but I sure don't want to be part of it. So all in all Monday will mark 2 months since that fateful day where I made the biggest mistake of my life.

So congratulations Hifi corp you have won yourself the worst shopping experience for this girl over here.