WORST ONLINE SHOPPING EXPERIENCE

Worst online shopping experience ever. I recently bought a microwave of which I waited days for then when it eventually arrives its the wrong color and damaged I immediately called and logged an exchange . I'm still waiting . I can't say there's no customer care because there are alot of agents except they all saying the same thing like reading from a script . we will escalate it. Seems to be the favorite words . this service is ridiculous and would not recommend it to anyone . I have called over 10 times still no one has called to even arrange to pick up the microwave. I have now logged a refund perhaps I'll get some help . but still now I'm hearing I have to wait 10 days for refund to be credited. When I paid I Paid immediately now I must wait up to 14 days for my refund . and I want to buy a microwave somewhere else. This is the worst customer experience and the money u save by buying at hifi instead of other merchants is not worth it. The running around has cost me more in calls then anything else. Very disappointed at the level or lack of service and satisfaction .