Worst online purchase experience EVER.

I want to complain about the awful service I had received from HiFi Corporation, for my order ********** 98.

The product was on special, a SEAGATE 2.5IN 1TB USB 3.0 HARDDRIVE EXPANSION for R699.

I have several complaints about my order.

1) The order was placed and paid for on the 1st of Feb. On the 6th of February I was called by a Hifi-Corp employee from the Mabopane branch, ensuring me that my package would be delivered on the 6th. It wasn't delivered.

I was then phoned again and ensured that my package would be delivered on the 7th. Again, not delivered.

I then phoned the Hifi-Corp hotline, where a lady told me that my package would be delivered on Tuesday 20 Feb. The next afternoon I get a call from a lady a few blocks from my house, saying that they had delivered MY PACKAGE TO HER ADDRESS!!!

I am a disabled person, and had to organize for someone to go and fetch the package for me. This is unacceptable! No one at Hi Fi Corporation seems to know when their orders are supposed to ship out.

2) The TRACK ORDER feature on their website was not functioning at all. Not once during the 8-day wait for my delivery did my order's status change. Not once. So I had no idea where my order was or what was going on.

3) Some of my emails sent to ********** were not answered - this is unacceptable and very poor communication and customer service.

4) I couldn't find the warranty for this product on their website. The Hi Fi Corp employees were also just as clueless and conflicted on what the warranty is. The guy from the online chat service on their website says it is six months. The guy from the Hi Fi Corp store in Mabopane says it is one year. This is such poor product knowledge.

5) Hi Fi Corporation's policy on delivery for online purchases is 5-10 working days. Tell me something, how on earth could an online retailer let a customer wait ten days for a product that IS IN STOCK!! From a logistical point it is truly shocking. How they are still operating is an online retailer is beyond me.

I am deeply disappointed with your service.

Let me assure you, I will never ever buy from the Hifi Corporation again. And I won't recommend you either.

Best wishes, Riaan Van Der Merwe