WORST CUSTOMER SERVICE - NO INTERNAL COMMUNICATION IN THE BUSINESS

WORST CUSTOMER SERVICE EVER! I ordered an item on the 3rd of December, and was under the impression that I would be receiving my order within the specified time of 3-10 business days...on Day 11 I followed up as I did not receive any updates as to where my parcel is. I was then advised that the Courier went to the Mamelodi store on multiple occasions but that the parcel was not ready for collection.

I then CANCELLED my ordered on the 19th of Dec(after still not receiving my parcel) as the Hifi team could not tell me where my parcel is or when I could expect it...I was then advised that the refund should take between 3-7 working days... I HAVE STILL NOT RECEIVED MY REFUND!

To top it all off, the store that was supposed to send the parcel(Mamelodi) kept on calling me throughout my holiday to ask whether or not I had received the parcel, because the courier collected the parcel...AFTER CANCELLING MY ORDER I STILL KEPT ON RECEIVING CALLS FROM THE STORE!

With every call I received from Chris and the team from the Mamelodi store I advised them that I had CANCELLED my order, but to no avail I would still receive a call the very next day from the store asking if I had received my order and I would go through the whole rigmarole again of telling them that I had CANCELLED my order.

I received a call earlier in the week to find out if my escalation - that turned into a CANCELLATION had been sorted and whether or not I has satisfied with the service, NO, I most certainly am NOT satisfied - even the call centre agent was shocked to hear that I have still not received my REFUND... BUT yet again I HAVE NOT RECEIVED ANY FEEDBACK FROM THE HIFI TEAM REGARDING MY REFUND!

FOR THE LOVE OF ALL THAT IS GOOD, CAN I PLEASE GET FEEDBACK AND MY REFUND!!!