Worst customer service experienced

Dont even deserve 1 star zero stars!!! Services from this company is absolutely PATHETIC!!! bought a mini oven on 28 Dec 2020 the 2 February (not even 2 months old) bottom element in oven fused returned stove wanting to swop for a different one or brand even was told I need to wait 21 days! 21 days without a stove how do you expect to feed a family if there's no stove? After 7 days called for feedback on progress only to be told lady was on leave nothing has been done yet. They blame everything on suppliers yet their customer service is non existent been trying to contact them whole week phones are always engaged or no one answers, eventually got through to manager and yes 3 days later I'm still waiting for that call back.

DO NOT BUY YOUR ESSENTIALS FROM THEM THEY QUICK TO TAKE YOUR MONEY ONCE ISSUES OCCUR THEY EANT TO QUICKLY HIDE BEHIND POLICIES.

IM EXTREMELY DISAPPOINTED IN HI -FI N1 CITY BRANCH!!!!