Worst customer service experience.

I bought a Sansui 55inch when you had a location open in Atterbury before you closed it. I sold me on including 4 year warranty which I did. Now I recently took it to Menlyn for repairs due to the screen just continuously turning white. You took it to your supplier it came back with the same problem. I came in to arrange for someone to come and fix it at my location since your supplier didn’t do a proper job. You have not tried to make any means to make this journey smooth, it’s just been a complete mess. Your representatives don’t know how to speak to customers, the service is just poor. Why do you offer the warranty if you don’t want to assist with the repairs? So am I supposed to carry the 55 inch TV again and bring it back to the store when your supplier did a poor job? Doesn’t make sense.