Worst Customer Service EVER

By Far the WORST service I have ever received. How does a big retailer such as this manage with such bad client/customer service? I placed my order on the 20th of November..... 2 Items, purchased a few days before Black Friday. I have been calling to follow up on my order. My problem now is the following: 1. You provide your customers with order numbers that the consultants cannot track the order with. 2. You brag about the online tracking system but for the past 13 days my order status has NOT changed or updated. 3. I have logged about 8 complaints already SINCE the 27th, yet I still haven't gotten feedback from your warehouse or any consultants etc. HOW DIFFICULT is it to send a one liner just to advise me on the status of my order? Can someone please contact me to discuss this matter. Your consultants know absolutely nothing, which is not their fault at all because it just enhances the lack of communication and crisis management within the organization. ? All I am asking for is feedback. It shouldn't be that difficult. p.s today is day 13 of 15 just in-case the "special delivery" card gets pulled. Also, please don't supply me with the "It has to be 10-15 WORKING days line" because on my order form, on your checkout point online and on your website, the wording "working days" does not exist. Yours sincerely, "The annoying customer that calls 5 times a day and still gets no feedback. "