Worst Customer service and non delivery of purchase

This is the worst customer service I have ever had to date. I would give no stars but I am unfortunately forced to give them a star they definitely do not deserve. I am shocked with the poor customer service and apathy from their "service team" I ordered 2 items on the 27th July and received and order confirmation. I have not heard a thing since I have complained several times online with Rob and Stewart who have allegedly escalated the matter 3 times. They refuse to give me a manager’s email or tel number and even though Rob assured me that a mail would be sent to me yesterday, they didn't bother. They don't answer their land lines, you keep getting bounced from department to department, and they don't reply to their emails (but acknowledged that they did receive via an online chat). I contacted them via messenger on Facebook and they then accuse me of not answering my phone. At this point I advise them to call my husband immediately as it is his order. So at this point, they haven’t called and are ignoring my messages on Facebook. My complaint number is JD COMPLAINTS: ***.