WORST CUSTOMER SERVICE AND HEAD OFFICE

Hifi Corparation Springfeild Durban has been the worst company ever when it comes to customer services. I have a Tv unit that I started calling them about in the beginning of December 2023 only for them to pick it up in the beginning of January telling me its their holiday season now. Thereafter its now the end of January and the unit has been gone for more than two and a half weeks. No feedback from Charmaine the manager, her only sending edited emails to head office after I have emailed her informing her of my unhappiness towards their services. Their head office is even worse with the customer care consultants “escalating “ the issue and not accepting responsibility and not getting my problem sorted. When I ask to speak to a manager at head office I am met with hostility and put on hold for more than 10-15 minutes without anyone coming to the phone. I have informed them I want a new tv as my unit is still under warranty and guarantee but they don’t care telling me I must wait until their technicians are finished which they had told me it will be back and fixed in 10 days its been 14 now, and Im still being told to wait even more. This company has the worst service and worst products ever. They seriously don’t care about their customers and Im getting my lawyers involved now as Im tired of being given the run around as someone that paid i full when purchasing their Products.