Worst Client Service

We purchased a freezer and iron online last week Thursday which was supposed to take2-5 days delivery. The order was split in 2 with the iron to come from Johannesburg and the freezer from Cape Town. (We are based in Cape Town). The iron has arrived, however we have heard nothing from Hifi Corp. I called twice, registered a complaint and even received a complaint number but no communication on when we are going to get the freezer. The phones now go unanswered, costing us a fortune in airtime. I am a day away of lodging an official complaint with the Consumer Protector.