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sithembiso T

1 reviews | Active since Jul 2014

23 Mar 2019, 17:53

Worst Branch manager and Service!!

I ordered a fridge online when I couldn't get stock at the nearby stores on the 15th of March I then requested that I collect and pay in store at Hi-Fi Corp Jabulani mall.on the 18th I phoned and spoke to a guy named Njabulo he then informed me the item hasn't arrived however stock will be received the following day he'll check if my fridge will be there and notify me,later got a call from a lady Nombuso who assured me to phone the next day once received.late evening I received an email from Hi-Fi Corp saying I can collect item arrived I took time from work and head straight there with transport I paid for only to get there and be told it's not there,trucks started arriving and still wasn't there had to go back and told I'll be phoned again I was upset however went back . Friday Nombuso kept her promise and phoned to let me know it'll be ready over the weekend though she won't be around.Today Saturday the 23th I was phoned by Jabulile to let me know my item has arrived I can come collect told her will do during the course of the day.I then paid for the transport AGAIN and went got there 15min before 5 I met the unpleasant,unconcerned, Corky "Branch Manager" Veli who I explained to my reason for being there but because he was in a rush to lock and leave he told me how he can't help me because they are closed due to load shedding I must come back tomorrow I told him I was there during the week and paid already and was given the receipt for collection only he kept insisting I come back tomorrow it's dark he can't see anything and if something happens when he opens for me he'll be questioned why he opened when I assume "head office" said he must close and I couldn't understand why he needed the power to release my fridge as he didn't need to plug it in for me to see it works, told him as he insists I come back I keep incurring unnecessary expenses for transportation due to pathetic service he literally was ******** and said he doesn't understand how it's Hi-Fi corp's fault that I have to keep paying for transportation and gave me head office's number and left me there... Extremely Angry if a branch manager has the odessity to treat customers like that I wonder what example he sets for staff members.

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