Worse Service Ever

##### I am disgusted with the level of horrible service I am getting ##### Order number: #*** HIFI CORP complaint: #***

I placed an order 18 Jan 2025, for an air fryer, the order was delivered about a week later. When my order was delivered it came in some old frail box that must of been standing for a year or so, no safety box or fragile information on the package. I opened the box and found out the air fryer was not right, it was like someone was painting in the inside and left finger marks all over. I called the next day into the call centre 24 Jan 2025. Spoke to someone and informed him about the situation. He said he will send my complaint to a different department. Someone called me from HiFi Cornubia and said in 2 or 3 days someone will collect the item and replace with another one. A week goes by and no one contacts me, I call the branch and all of a sudden they want pictures of the item, I send the pictures to the Cornubia branch, a week goes by and no one contacts me again. I call the branch again and story after story and the story keeps changing, now they are no more replacing, they sending someone to collect the item and a full re-fund will be given to me. I am still waiting for someone to give me solid feedback and to collect the item. It has now been 3 weeks and waiting. I will never ever purchase anything from any Hifi Corp store. The worse service I have ever received from a company.