WINTER /LOAD SHEDDING WITH NO GAS HEATER

On the 07/06/2015 i purchased an Elegance gas/electric heater at south gate mall , I decided that this would be great for me and my family as we all know that load shedding has gotten the best of us and its winter. Yesterday the 14/07/2015 when we realised that the gas had finished we tried to switch on the electric bars of the heater and I noticed that the heater does not switch on and that the heater had stopped working, now looking at the time of the month it's the 14th and i do not have sufficient cash to refill my gas ,the reason why i had bought the best of both was for such reasons .<br> I requested that my fiance? return the heater to the store today as it seems that we heading for a very cold weekend and we could not have bought a heater a month ago then it just stops working then and there he went to the store which he was then told that it would take 10-14 working days to determine what the problem of the faulty heater is before they are able to assist .<br> 14 days from now really? So does this mean we need to freeze and wait for the response of the appliance department to determine what the problem is before getting assistance? WHAT DOES ONE DO IN THIS CASE? ITS BAD BAD !!!!!!