Why buy anywhere else ........Your after sales service sucks

I bought a DSTV explorer about two years ago from the Boksburg branch , it packed in a few months after purchase , with great difficulty and being messed around they finally replace the unit last year November , The replacement unit has now failed , so I took it in on Wednesday the branch manger at the Boksburg branch was rude , abrasive and totally unhelpful and insisted on the original till slip even as this was a defective replacement on a defective unit sold to me by Boksburg branch , while in store I phoned their head office , the phone just rang off the hook , i then contacted their call centre and asked to speak to someone at their head office so that we can sort this issue out whilst in store, was told head office would call me back within 24 hrs , as you could well guess this did not occur the branch supervisor called me (talk about a deescalation of the matter at hand she was at least pleasant and apologetic , she told me come in and they would sort this matter out , needless to say I did this , on arriving there was no one at the customer care desk and the music was blaring , I then had a 15 minute wait before the supervisor pitched was then told they had no Explora 2 in stock only Explora 3 but I would have to bring in the remote. I contact the call centre once again asking to speak to someone senior who could resolve this issue was told once again that I would be contacted by someone at head office but this would take another 24 hours . The solution provided by Hifi Corp go to Benoni Car Radio and they can sort you out. I DID NOT BUY THE SYSTEM THERE