Waiting over a week for notification

I went to the store looking to by a TV on credit. I found the TV and went and app**** for finance and was assured that I would be notified in a day. A day came and went and I heard nothing so I visited the store and went to ask. They said they had sent an email and would let me know when they heard back. I'm still waiting and have had absolutely no correspondence from the store even to tell me that it is still being processed. This lack of customer service is atrocious. It does not matter if the finance is approved or declined at least communicate so I know.