VERY VERY VERY BAD EXPERIENCE

On 24 January 2020 I made an online purchase for a Defy DAW384 washing machine. According to your 2-7 working day policy it was supposed to be delivered on Tuesday 4 February 2020 latest. Today, 10 February 2020 marks the 11th working day and I am still awaiting confirmation on delivery. I spoke to a supervisor in the call center and she was going to arrange delivery from your Boksburg Branch over the weekend. Unfortunately I am still waiting for delivery or a FULL refund. Your online ordering service is uphauling to say the least. Customer service is non-existant and at this stage it looks like you are enjoying taking people's money and not giving them the goods purchased, which can be classified as theft and *****. Terrible experience.