Very very very bad and poor service

About a month ago I took two ultralink tv boxes back to the store in the Southgate Mall branch, because it was faulty the lady that assisted me was Lauren Botha at first she did not send my boxes in for repairs because she said that she will send me an email when she has booked them in and I never received an mail from her, I then went into the store to find out why she hadn’t sent me the mail only to find out that she still hasn’t booked it in for repairs , while in the store she then booked it in and gave me two receipts and told me that she will get back to me within 7 to 14 days. It’s been over a month that I am still waiting I then called the call centre and spoke to a lady Dineo she said she will send a email to the Southgate branch and they will get back to within 24 hours it’s pass the 24 hour waiting period and still I haven’t received a call from them, I then took another step by calling the Southgate branch to find out as to what’s is happening and the sales rep that answered the call has no customer service, did not introduce himself nothing, I then requested to speak to the manager and the sales rep guy then said “his gone to the toilet phone back” just like that not asking in relation to what nothing, not asking for my name nothing, I then asked this sales rep for his name and dropped the call in my ear.

And I feel the service or treatment I’m receiving from the Southgate Branch is disgustingly disrespectful