Very upset and irritated

We contacted Hi Fi Corp on 2 February 2015, to report my washing mashine that was not working anymore, and was told that I would becontacted within 8 workig hours. I was contacted and was asked to forward the proof of purchace. We were supp**** with a reference number (***). We forwarded the proof of purchase along with the extended warrenty on 3 February 2015 (that I took out on 1 March 2014). My husband followed up numerous times were we were informed, on every occasion, that the matter has been forwarded to the correct people and that we would be contacted. After following up numerous times, the story stayed the same. I called twice on 9 February 2015 (11:22 and again around about 15:00) where I was informed that the matter has been escalated to Headoffice and that I will be contacted during the day, but nothing. No one called me, I'm still waiting to be contacted. I need my washing mashine to be repaired as I need to wash my clothes for work. This is very pathetic service as I'm waiting more than a week for someone to assist. I need this sorted out today still.