Very poor service at Hi-Fi Corp Festival Mall

I visited the Hi-Fi Corp in Festival Mall (Kempton Park) today. The service was very poor and the staff were really disorganized. I had gone in to purchase an iron as well as a kettle. I found a beautiful glass kettle marked R199 however the pricing seemed a little confusing as there were two different styling of the glass kettle. So before I got to the teller. I confirmed with a sales guy(Talent) who confirmed that the both kettles were the same price and they were initially R249 and now they have been reduced to R199.

So I felt confident and took my iron and kettle to the teller. The teller then informed me that the kettle is R249. So I informed the teller that the sales agent told me the price is R199 and there’s a price there stating R199. So the teller then made me the customer go and fetch the price tag of the shelve and bring it to her.

She then went on to argue about the price so we then spoke to the sales guy who informed me that the kettle was R199. The sales guy did not apologize neither did he say what was going on until I asked and the cashier informed me that he has gone to get a manager. In this time they spoke in their own language and I could not understand anything that was going on.

The manager then approached me with a really upset look as if I was wrong. The manager never apologized to me yet stated that the sales guy made a mistake and that the price of the kettle is R249. So I argued at the fact that I made it my duty to confirm the price and requested the kettle be sold to be at R199.

The manager then said she will call the sales manager and upon speaking to him, the sales manager informed it was a mistake on the sales persons part but I will have to pay R249 for the kettle.

So I refused to purchase anything as that store as they were rude and did not even offer an apology. It may just be a matter of R50 but the most appropriate response from the manager at hand was an apology atleast and she could have said they will ensure their staff is aware of the prices and promotions.

I’m really disappointed in the poor service.