Very poor quality good

My wife & I bought a Sansui in 2018 around April/May and it just went blank on the screen sometime in December 2019. We reported at the store in Amanzimtoti which was a hustle as it took the agent forever to come and fetch it and after it was taken it also took forever to be returned back until we bought another TV elsewhere. Ever since the TV was returned picture quality wasn't the same and again now it went blank and we reported weeks before lockdown begin and still the TV is not collected but I have been told to bring it at the store whereas last time I was told they fetch because if something happen on the way they don't fix. I don't want this TV anymore I can't have TV which will already fixed twice whereas I've got TVs that were never fixed for years.