Very poor online experience

I needed a new dishwasher quickly and found a Bosch model at a good price and ordered and paid for it online. Centurion branch had stock so I choose to collect in order to save delivery time. That was Friday. Saturday I went to the branch but they had not received the sales order so they couldn't release the stock. I would have to wait until Monday. Monday I called the main number and the branch but all I got was that my order would be "escalated" to the e-commerce department. Tuesday morning I called again, with the same response. E-commerce has still not issued the sales order. The call agent will email them and sort it out. Tuesday afternoon, I still have not received any notification that the dishwasher can be collected. This will be the last item I buy frim Hifi Corp. What a waste of my time. Apparently