Very frustrating customer care

Absolutely terrible customer care service.

I have ordered a TV online on the 27th November 2025. The unit was delivered on the 2nd of December 2025. It was defective. On the 3rd December 2025.

I get no feedback, no response. Each time I call in for an update. The response I get is that I need to wait,theres processes.

It is now the 9th of December without a working TV and their return policy is ridiculous.