Very bad service

so this is a follow up complaint of very bad services i Had a problem with hi-fi where i bought a fridge that gave me problems after, i had to go through a whole lot to get my problem sorted i then, got a kic fridge from hi-fi as a replace ment for the problem they gave me the first time i went back to them to advise that i do not want the kic because its giving even more problems then the hicenece i bought the first time. ive been waiting eversice December now for a new hicence fridge now when ever i go all the staff member dealing with my problem tells me is sorry hicense does not have stock how long will i still have to wait he then ask my husband if my husband can not contact hicese to get a new fridge since when does the staff members ask the customers to do there work im just wondering how long i still have to waiting to get this mess sorted. im very disappointed as they don't even call to follow up i have to call and go to the shop every time bad customer service i hope i get a response and what needs to come my way .