Very bad experience

Very bad experience. Had to follow up constantly with regardas to an online purchase being picked up/allocated to a local branch near me and continously having to follow up to track my order (because the track my order feature seems to be stuck in one phase). I have an office based job that requires me to be in office. Had to make alternative arrangements to be at home, expecting this delivery. It is now after 5p.m. and the courier, Mastercare (which they outsource because they don't have in-house couriers, which makes no sense at all) has still not delivered my appliance.