VERY BAD CUSTOMER SERVICE AND NO RESPONSE

We bought a queen size bed through Hi-Fi Corp. A few days into having the bed, the side of the mattress where my Husband sleeps collapsed. We think that the springs in the mattress has come loose or is faulty. We immediately reported it and was told that they could not assist us as they don't deal with the bed section, they said that they will report it to the person at the warehouse, they never phoned me back to say that this is the person or company the issue was reported to. The story didn't make sense. Till date no one has phoned us and every time we phone or go into the shop we get shoved around from pillar to post. If I do not get my bed replaced I will stop making payments until the issue is resolved. I find it utterly disgusting the way that good and paying customers are treated after my money has been taken. The sales agents are quick to make empty promises that cant be kept.