Utterly disgusted

I had lodged a complaint against unfair practice used by the sales agent at Hi-fi Corp and received a reference (725359). To my expectations, i have just received a response now and as usual they are passing the buck using the \terms and conditions\" line. For one, the terms and conditions are supposed to be written on the back of the till, and like i have mentioned, I paid for the \"extended warranty\" based on the information that was given by your employees, now how was i suppose to read them? The is exactly no way that I could have bought another warranty while the fridge came with it's original warranty if they had told me that they are the same thing. I am not going to take this lying down, even if it means i will have to take it to the Ombudsman for you to take me serious.<br> <br> I want a refund of the R1200 that I have paid because the warranty is no use to me and like I have been saying, I wouldn't have bought it in the first place if your staff did not sell us false hope. And the store manager at Tygervalley gave me an attitude and promised to get back to me. She has not done so since I lodged the complaint. i am very tired of this bad customer service."