Useless Service Hi-FI Corporation and Pepkor Lifestyle

Reference Number: *** My sister bought a fridge at Hifi Corporation (through Pepkor lifestyle). a month later the fridge had some problems. They said the fridge was a malfunction and wanted to replace it, but after she fought with them to replace the fridge, they decided to give her an option of a refund or upgrading to another fridge. she chose a refund since the experience with Hi-FI Corp staff was in bad taste. Three weeks ago, they informed her that they will be refunding her. the refund has not happened, they have not collected the fridge yet.

i called HI-FI corporation today and i spoke to a woman named GUGULETHU who did not care about the situation at all. she informed me that there is no turnaround time for the collection of the fridge and the refund. i informed her that i will be escalating this and she said i am welcomed to do so because it will change the status quo.

This is what HI-FI corp and its employees are subjecting their customers to. Zero accountability and care. My sister is still waiting for her refund. i hope someone who knows what they doing can reach out to her and sort this out URGENTLY!!!

Regards An Angry sister.