useless and unreliable customer service personnel

<p>I have since been waiting for a long overdue update on whether my dysfunctional fridge will be replaced or fixed. Hisense told me that the model of my fridge can't be fixed, but can just be replaced but they decided to keep my fridge till now. I have since been calling and told to talk to a good for nothing guys called Bheka who always take down my contact numbers and promise to get back to me asap but never does nor keep record of clients that he talks to, how useless. I really won't buy again from this store.</p>