Urgent Refund Request and Complaint Regarding Rozen 3-Piece Kitchen Unit

Dear Hi-Fi Corp,

I am extremely disappointed with the service I have received. I recently purchased the Rozen 3-piece kitchen unit through your website, only to be informed via email by Matau that the item is out of stock. I was offered the option to exchange it for another product, but after reviewing your offerings, I could not find a suitable replacement.

I then requested a refund, and Matau asked me to submit proof of account, which I provided two days ago. Today, I followed up via phone and was told by a consultant that it would take 7 to 14 working days for the refund to reflect in my account. This is incredibly frustrating, as I believe I should not have to wait this long for a refund due to no fault of my own.

What makes the situation even more unacceptable is that the Rozen 3-piece kitchen unit is still being advertised as available on your website, despite being out of stock. This is misleading to customers and completely unprofessional.

I urge you to resolve my issue as a matter of urgency. Please expedite my refund and update your website to reflect accurate stock availability.

Kind regards, Reshoketjwe Makgopa