Urgent Notice: Issues with HiFi Corp and Vodacom Contract Application

Dear All,

I am writing to bring to your attention a serious issue I have been facing with a contract obtained through HiFi Corp Woodmead for a Vodacom package. I want to highlight my experience to make others aware of potential problems when signing contracts through this retailer.

Background: I initially signed a fixed contract package with HiFi Corp for a monthly installment of R400, which included two phones and two SIM cards with data. However, despite this agreement, I have been facing unexpected and unauthorized charges:

Last month's deduction: Overcharged by R258 in addition to the agreed R400 installment. Current month's expected charge: I have been informed that I need to pay an additional R602 on top of my standard installment. Issue: Upon contacting Vodacom, I was told that my account is listed under an open line plan, which I never signed up for. This was not part of the contract agreement I made through HiFi Corp. When I approached HiFi Corp Woodmead to resolve this, they did not take ownership of the issue and insisted that I contact Vodacom directly. However, Vodacom informed me that they are waiting for HiFi Corp to reach out, as they did not submit the proper application documentation.

My Concerns: HiFi Corp's Lack of Accountability: HiFi Corp has been uncooperative in resolving this matter, despite being the retailer that facilitated the contract. Unauthorized Charges: I am being charged for an open line plan that I did not consent to or sign for. I have not used the number linked to this plan and have even requested a call report from Vodacom to verify usage. As of now, Vodacom has not received any communication from HiFi Corp regarding this matter. Unresolved Dispute: I am caught in a back-and-forth situation where both Vodacom and HiFi Corp are directing me to each other without providing a solution. Request for Awareness: I strongly advise anyone considering a contract through HiFi Corp Woodmead to exercise caution, especially when dealing with Vodacom packages. The lack of accountability and customer support I have experienced has been highly disappointing. I am still awaiting a resolution, and it has caused unnecessary financial strain and inconvenience.

I hope this email helps others be vigilant and avoid similar issues. If anyone has experienced a similar situation or has advice on resolving this, I would appreciate any guidance.

Thank you for your attention