Urgent: Disappointment with Service at Middelburg Mall Branch

Subject: Urgent: Disappointment with Service at Middelburg Mall Branch

Dear Hi-Fi Corp Customer Service,

I hope this message finds you well.

I am writing to express my deep dissatisfaction with the service I have received at your Middelburg Mall branch regarding a laptop I purchased on January 26th. The laptop began to fail when it stopped working without being connected to the charger, eventually ceasing to charge altogether.

On June 29th, I returned the laptop to the Middelburg branch, where I was informed it would be sent away for repairs. After following up two weeks later, I was dismayed to learn that the laptop had only been sent for repairs on July 11th. This delay is especially troubling as I had emphasized that my daughter required the laptop for her schoolwork.

Despite several discussions with the branch manager, Thabang Mashike, who assured me the laptop would be delivered to my daughter's school by Monday, July 15th, this promise was not fulfilled. When my daughter inquired about the delivery, she was told it would not be happening and that the laptop was still awaiting parts. This is particularly perplexing, as we were initially informed that the laptop itself had no issues and that only the charger was faulty. Additionally, we were told that the charger is not covered under warranty and that Hi-Fi Corp does not sell chargers separately.

It is unreasonable to expect a laptop, for which I paid R10,000, to fail within six months due to a charger issue. My daughter is now frustrated and unable to complete her schoolwork, which is an unacceptable situation for any student, let alone one relying on a significant investment from a large corporation.

I request immediate action to resolve this issue, including either the repair and return of the laptop or a suitable replacement, along with a functioning charger. I trust that Hi-Fi Corp values its customers and will rectify this matter promptly to restore my confidence in your service.

I look forward to your prompt response.

Sincerely, [Your Name]