Update on no refund, SURPRISE - NO REFUND

I have a reference number regarding my "urgent request" for a refund. Along, with this was a request for a manager to call and not hide behind the frontline staff.

The latest story: I will not be refunded until the warehouse can figure out WHY their driver dropped it off at the wrong location.

Furthermore, they are arguing about the location! HOW HOW HOW HOW HOW HOW HOW HOW HOW aaaaaaaaaand WHAT WHAT WHAT WHAT WHAT WHAT WHAT WHAT WHAT WHAT WHAT WHAT does this have to do with my refund?

Let's recap for the sleepers in the back of HiFi Snore: The driver and I spoke multiple times telephonically and via text. He had my location pin and written address. He claims I was unreachable - the security at my complex would not have let that happen. I have receipts, proof, timestamps of everything. Yet I am shuffled into incompetence. Not one manager has called me. I have left approximately 2 x requests per day for 7 days.

Sickening.