Unwillingness to resolve the issue promptly has caused unnecessary inconvenience

I purchased a TV box from this store on June 11. While setting it up, I noticed that the remote control was not functioning correctly. Since I already own a similar unit, I knew how it should operate. I returned to the store to request an exchange. However, the store staff refused to exchange or refund the unit. They made me stand in the store to demonstrate the issue, which turned out to be intermittent. During their tests with their batteries, the remote seemed to work fine. I assumed my new Duracell batteries might have been faulty, so I took the unit back home and continued using it, only to find the problem persisted.

At my next opportunity, I took the unit to a closer store, where I was informed that the Northgate store should have either replaced or refunded the unit when I first reported the issue. Unfortunately, by this time, too much time had passed, and now the unit needs to be sent in for assessment, which may incur additional costs.

I am highly disappointed with the lack of support and understanding from the Northgate store. Their unwillingness to resolve the issue promptly has caused unnecessary inconvenience and potential additional expenses. I hope they improve their customer service and ensure that such experiences are not repeated.