Unsatsifactory Service

Good day<br> <br> I bought a Samsung fridge from them and took out a 5yr warrantee. It has been giving me problems since November 2014. It has been seen to twice and still the problem persists. I phoned them again today 2015/08/20 only to be told that they can only replace it after the third fix fails. No where in the warrantee does it state that. In the mean time I am losing fresh food at an alarming rate and as the freezer does its own thing, we have been eating suspect food, and hoping not to get sick. I even took them a sample which I don't think it was shown to anyone. I even complained on their website, getting a reply on 2015/08/14 saying someone will contact me. Still waiting. I don't know if this is a breach of contract or what, but its pathetic. They want to give me a stand-in fridge but that is not what I asked for. The mere fact that I am the one phoning and following up leaves me speechless and that they just say sorry and nothing else. I'm at the end of my thether.