UNSATISFIED CUSTOMER!!!!!!!

I bought a stove on the 27/10/2018 later i found out that the other plate of the stove was not functioning so i called them on the 02/11/2018 to let them know about my complaint.so the feedback i got was not helpful at all the manager that i spoke to was so rude that i felt like am not a customer who should be treated fairly.On top of everything i used my own transport and paid now i asked if they can come fetch the stove they told me that i must pay or get my own transport i feel so unfairly treated as a paying customer am so frustrated as i don't know how am going to cook because that stove is not working and i have kids that i have to cook for this is so wrong and when i told the manager that if they don't exchange that stove as am sure it has a 1 year guarantee to return or to be fixed she just said okay i can return the stove as if she didn't need my services please attend to this matter before taking it further with my lawyers. Contact Details: Phuti Mashamaite ********** 300