1 reviews | Active since Apr 2011
Unsatisfactory Warranty Claim
I bought a RivaCase 3012 cover for my new 7 inch tablet on 21 Feb 2015 to the value of R 299.90. On 13 July 2015 I took the case back for a warranty claim as one of the plastic arms broke when I tried to slip it back over my tab when I changed the sim card for the first time after I bought the tab. I was just informed that the cover cannot be changed as it is normal breakage and not covered by the warranty. The cover is brand new and I cannot except the fact that this item can just break after one usage. I will therefor try my utmost best to discourage future clients to by from this franchise if this is the attitude. I will be glad if the franchise can change this new cover as the breakage of the arm is not my fault but surely a manufacturing fault.
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 718999.
Thanks and kind regards,
Customer Resolution Center
Thank you for bringing the matter to our attention.
We have escalated the matter for further investigation and will revert with feedback soonest.
Your reference number is 718999.
Thanks and kind regards,
Customer Resolution Center
